See how Tilde Language Services has helped clients achieve success.
Commercial client wins contract based on translation of RFP
What happens when you need a large document translated at the last minute? A private American company became aware of an open RFP from South America late on a Thursday evening. Responses were due in just two weeks, and the sales team needed to begin preparing their proposal as soon as possible in order to submit the required documents in time. They scanned through the 50-page RFP but only one of the three sales team members spoke Spanish, the language in which it was written. One salesman copied the text and put it through Google Translate, hoping to get enough gist of the document’s meaning to be able to understand what the client’s requirements were. No dice; the Spanish-speaking salesman laughed at the inconsistencies and oddities of the machine-translated legal and technical language in the requirements document. This surely wouldn’t work, but if they didn’t get their hands on an English version of the RFP soon, it would be too late, and the company would miss out on a $100,000 opportunity.
The bilingual salesman offered to take the document home and begin translating it on his own time, but after just two hours of crawling through the long text and becoming frustrated with formatting issues, he calculated how long the translation would take at the rate he was working: 40 hours! He couldn’t possibly replace all his other work time with this translation, and even if he gave up every evening for a week, he wouldn’t get it done in time. It was time to call in the experts.
The client contacted Tilde Language Services on Friday morning needing this large RFP translated by the following Tuesday. We put together a team of trusted colleagues to help translate the large file quickly and effectively, while maintaining a glossary of terms so the translation would be consistent in terminology. We shared a running commentary on troublesome terminology and questions about the text, and managed to deliver a final, formatted, complete translation with two hours to spare.
The company submitted their bid for the project, and six months later the client sent us a new letter to translate. It was the confirmation of awarding the bid to our client! “I am writing to notify you that Administrative Resolution […] has awarded the bid to your company.” We can be proud of our work when the client wins big. Congratulations!
Legal client’s successful merger dependent on proper translation
A large shipping company based in Asia acquired a much smaller, but significant, logistics enterprise in South America. The merger was processed and operations were ongoing, but the parent company was required to provide English versions of the subsidiary’s bylaws and articles of incorporation to prove their company name, date of formation, corporate purpose, and other relevant information to the customs authorities they interact with worldwide.
The parent company asked their subsidiary for copies in English, but the small company only had the original Spanish version of the files. It would be critical to obtain an accurate, professionally-translated copy of the file from an ATA-certified translator as soon as possible. Here’s the catch: the authorities our client was working were requiring a certification from a notary public or attorney attesting to the translator’s qualifications. Since notaries operate differently in different parts of the world, this was a unique request and the client was desperate for a solution.
The shipping company knew just where to start: the American Translators Association directory of translators. Using the proper filters, they found Tilde Language Services met all their requirements: ATA-certified, Spanish to English translation with a specialization in logistics and transportation. The perfect match! Our team of translators was even able to satisfy the client’s need for an attestation of translation credentials by bringing onboard a local notary public who is also a translator. The shipper checked their requirements carefully and passed all relevant information on to the translation team so we could be sure to provide a translation that met all their needs.
In the end, the parent company was satisfied and able to confirm all the necessary paperwork with the customs authorities despite a rigorous process involving many stakeholders. A win for our clients is a win for Tilde Language Services!
Teacher earns higher salary after translations of academic records prove his credentials
A client came to Tilde Language Services to request translation of a copy of his university degrees from Barcelona, showing that he had completed his master’s degree several years prior. The client had requested a copy of the paperwork from his university months ago and followed up many times seeking the paperwork he needed. Finally, paperwork in hand, he needed an English version to submit to his employer in the U.S. As a Spanish teacher in the public school system, having a master’s degree entitled him to a higher pay grade than he was currently receiving but he needed to prove he had completed the degree. He was losing hard-earned money with every day that passed.
Tilde’s team got right to the task of translating the client’s academic records quickly and accurately. We began with a translation step, followed by editing by a second linguist, and then validation to ensure accuracy and completion. The final translation we delivered to the client included clean formatting to match the source file and a signed certification of accuracy with the translator’s ATA certification seal.
The client’s response to our delivery was almost immediate. “I’ve waited, as you can see, a year to have these documents and I’m losing money for every day that passes. I appreciate your assistance immensely.” Another client well served!
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